This interface design project added analytics from expert users preparing for their exams.
One of our company goals in fall 2018 was to improve personalization. The focus was on expert users, or users who spend over at least one to two hours per week on the app. After looking at data and gathering user feedback through Intercom, we decided to build a tool to help users better understand their current progress and break down the areas they need to work in.
A few preliminary ideas about the new analytics charts
Early wireframes showing all the changes going into the process
First: The final deliverable to the engineers including all functionality
Second: Sidebar giving a progress update and showing whether the question was answered correctly or not
First: Updated exam reviews that show completion progress
Second: Onboarding to ensure students get the most value from the new feature
Based on that feedback, we updated the chapter analysis to include a scale to indicate how many answers were correct and incorrect. We also added a section reset option. This allowed students to retake questions they missed.
The project, like most others, had to be scoped down. Some of our goals were usually too ambitious from a time or a technical standpoint. In this case, it was the "Recommendations," because we had not figured out a sustainable way to make sure that our predictions are meaningful to the users.
A finding from this process was that developers might not always understand how to make graphs and charts or use certain libraries. This may impact the design and how we solve a user problem. Asking developers to spend time upfront and understand if a project is feasible would be productive.
Another realization was, as I made more proposals, attaching relevant data and user-research helps garner confidence from stakeholders. This was important, as I was starting to push for everyone to create briefs for the features they wanted to create.